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FAQ

Product

  • Why is it important to have a car cover?

    When your car is parked outside, the possibility of being engaged with unexpected occurrences like dust and snow is high, especially in the UK. As a result, your vehicle's paint can be harmed. Similarly, a car parked in an indoor environment is also risk being scratched or covered in dust. Rest assured that our covers will protect your car from all elements.

  • Are covers easily installed?

    Installing and removing the car cover is quite simple once you learn how to master it.
    Discover the installation process - click here

  • Can I put my cover on my car when it is unclean?

    It's important to note that if you cover your vehicle when it is unclean, you may risk scratching the paint due to the abrasiveness of the dirt and grime. Therefore, it is highly recommended that you clean your vehicle before using a car cover.

  • Should I cover my car when it is wet?

    Covers can cause rust if you cover the car when it is wet. To ensure this doesn’t happen, make sure you wash and dry your vehicle thoroughly before using a car cover.

  • What is the inner layer of the Outdoor PRO cover fabricated with?

    The Outdoor PRO cover is fabricated with high density waterproof material that will not damage the car if you follow the instructions and put it on clean and dry car. Also, it has an extra protection upgrade feature which will come along with an extra soft inner layer made of cotton.

  • How should I use the additional lock that will be sent with the cover?

    You will see a grommet on each side of the cover. Those are placed for you to be able to lock your car cover by the means of a cable and a lock. For further reference on the process, check this video: http://bit.ly/3GAZTpC  

  • I am afraid of scratching my car while installing the cover. What is the cover fabricated with?

    The covers are made of soft materials which will prevent scratches on the car if you follow the provided instructions prior to taking off the car cover. If you need a softer and better protection, you could choose between the Outdoor Pro with the upgrade feature of the inner layer or the Outdoor All Season that already boasts an inner layer by default.

  • What materials are used to create indoor covers?

    The indoor car covers are fabricated with soft, elastic and high-quality material with the purpose of creating durable products that will ensure the protection of your vehicle.

  • What materials are used to create outdoor covers?

    Outdoor covers are comprised of high density materials that are processed with waterproof coating. They are equivalent to 3,5 and 7 layer materials.

  • Do car covers have antenna patch?

    The antenna patch is not provided along with the cover because the holes in covers can cause leaks.

Difference

  • What is the difference between the Indoor Soft Pro and the Indoor Premium?

    Both products are made of soft and elastic materials. If you wish to protect your car only from dust or scratches, the Indoor Soft Pro will be more suitable. However, if you are afraid that children or animals scratch your car while it is parked in the garage, the best option is the Indoor Premium as it is fabricated with thicker material than the Indoor Soft Pro.

  • What is the difference between the Outdoor cover and the Indoor cover?


    The outdoor car covers are designed for outdoor usage and protect the vehicle from rain, dirt, dust, UV rays, bird droppings, and other unexpected incidents. Indoor covers are created to protect the vehicle parked in the garage for long-term storage, in addition to protection against dust and scratches in an indoor environment. Also, indoor covers are breathable and suitable to use in garages and car storage units without AC.

  • What is the differnece between the Indoor Basic Car Cover and the Indoor Premium?

    The Indoor Basic is comprised of a lighter material used for a normal, neat environment. The Indoor Premium, however, has a strong protection feature used for dusty environments where chances of car scratches are high.

  • What is the difference between Outdoor PRO and Outdoor Basic

    The Outdoor PRO is made of high-density material and provides great protection against all kinds of outdoor hazard, which makes it ideal for long term winter storage. Plus it the best option for you if you are looking for a waterproof cover. The Outdoor Basic is a lightweight and versatile cover, but you can trust that it will do the job and protect your vehicle in all climates.

  • What is the difference between the Outdoor PRO and the Outdoor All Seasons?

    Both products are comprised of high-density and strong materials with waterproof coating. If you wish to protect your car from bad weather conditions, rain, snow, UV rays and wind, and you prefer the lighter option, the Outdoor Pro suits this case. It protects the vehicle from UV rays in high temperatures up to 40°C. If you need to park your car for an extensive period in which bad weather conditions are expected, the Outdoor All Season is the best option as it is fabricated with a thicker and durable material. The Outdoor All Season also comes with a zip opener from the driver's car door which is a great feature if you wish to access your car without taking off the cover. 

    Also we can refer them to check videos of the products 

    Outdoor Pro car cover - http://bit.ly/401CmoS 

Shipping/Delivery

  • I live in France. Can I make purchases from the UK website?

    We deliver from the UK internationally. However, our stores are available in the UK, France, Germany, Australia, USA, and South Africa. Also, purchases can be made directly from local stores. 

  • What if my parcel is not found in the local depot?

    The options are to refer to a neighbor's address or to make notes about the delivery. "In case the second delivery also fails, the package will be returned to our dispatching centre in the UK and will be kept there for 3-5 days. After the customer confirms that he/she is ready for delivery and a valid delivery address is confirmed, he/she may be requested to take the parcel from the dispatching centre.


     

  • What if I am not available to receive the parcel?

    The options are to refer to a neighbor's address or to make notes about the delivery. "In case the second delivery also fails, the package will be returned to our dispatching centre in the UK and will be kept there for 3-5 days. After the customer confirms that he/she is ready for delivery and a valid delivery address is confirmed, he/she may be requested to take the parcel from the dispatching centre.

  • Do you ship internationally or only within the UK?

    Yes, we deliver internationally.

  • Do you ship free of charge for international orders?

    Yes, we ship free of charge for international orders. However, for a few countries that are out of our reach, we might charge a small fee. We will inform you if this would be the case of your order.

  • What is a processing stage? how long does it take?

    In general order processing takes up to 3-5 business days. In special cases, this process may take up to 5-7 business days, due to the product’s specifications.

  • What is the processing time for custom-tailored covers?

    We don't design fully-custom covers at the moment, but we are receiving requests to create new variations of car covers. Additionally, we can fabricate a cover with the dimensions of your specific car model. Note that the processing time will take approximately 15-20 days.

  • What is the approximate delivery time?

    Usually, a parcel will be delivered in 5-8 business days after the shipment.

  • Is express shipping an available option?

    No, it isn't.

Cover Protection

  • Which cover color can protect my car from the sun?

    All outdoor car covers protect car from UV rays, however the silver color has UV rays reflectiveness. If you wish to protect your vehicle specifically from UV rays, the silver color is the most suitable for this case. 

  • Can car covers cause rust?

    No, car covers alone cannot cause rust. This case can only occur if you immediately cover a wet vehicle. To prevent this from happening, be sure to dry your vehicle properly prior to using the cover.

  • Do covers cause rust after removing them from vehicles parked under the sun?

    Our covers are fabricated with a soft material that absorbs the possible sweat of the vehicle and hence prevents rust from occurring.

  • Would the cover protect my car from heavy wind?

    The Outdoor Pro and the Outdoor All Seasons are the best options for this situation. Both products come with a lock located underneath the car to keep the cover in place and protect the vehicle from heavy winds. Also, our covers have an elastic band in the frond and the rear parts. Moreover, all outdoor covers have straps and buckles that will attach the cover around the tyres to protect it from wind and keep the cover attached to the car.

  • Are the outdoor covers 100% waterproof?


    All outdoor covers are waterproof, but the level of waterproof coating varies between the products.

  • Do the covers protect the vehicle from hail?

    The covers are not created to protect a vehicle from hail, but as the Outdoor All Season cover material boasts thick and durable material, it remains the favorable option.

  • Do the cover come with an inner soft layer?

    The extra protection upgrade feature for the Outdoor PRO includes an inner soft layer, whereas the Outdoor All Season cover alreayd comes along with an inner soft layer.

  • What type of lock do the covers have?

    Our Outdoor Pro and Outdoor All Seasons come with a bonus kit that includes a lockset. The Outdoor Basic cover has an upgrade feature that includes the lock. All of the locks are of high quality, and they open with a key rather than a code.

General

  • Can one person install on the cover?

    Yes. It's important to mention that our covers come with a front tag
    that will make it easy for you to find the front part. For more information about the installation, visit the video here: http://bit.ly/3TgYnwp

  • My car is parked in my garage. Do I need a cover?

    Car covers are useful even if the vehicle is parked in an indoor area. Car covers serve as shields that protect your vehicle from dust, weather, animals, children, and more. It’s always a good idea to invest in a car cover no matter how old or new your vehicle is.

  • How do I choose the best cover for my car?

    The outdoor car covers are the best choices if your vehicle is parked outside. If your vehicle is usually parked in an indoor area, our indoor covers are the best solution to protection it from dirt and dust. For more information about the difference between our car covers, please check the Difference section of the FAQs.

  • Can I clean the cover?

    It is highly recommended that you clean your cover time to time. You can either wash it by hand or use a washing machine (note: how you wash your car cover depends on the type you purchase). Make sure to pay extra attention to the care instructions of your cover to ensure the cover is cleaned properly. In addition, the indoor car covers are washable using a machine, whereas the outdoor car covers are easily cleaned with a hosepipe.

  • My cover is parked in the garage, but water drops from the ceiling straight on my car. Will the indoor covers help to protect my car?

    The indoor covers are not waterproof and will not protect your cover from leakage. In this case, we suggest you purchase an outdoor cover.

  • Do covers come with mirror pockets?

    Our covers are specifically created to protect your car mirrors without pocketing them. Mirror pockets are excluded from the cover because they tend to be unnecessary and often rip the first part of a car cover. This feature ensures that the car cover provides maximum durability. Moreover, we are creating car covers without mirror pockets to make the best fitting for your car.

  • Do indoor covers come with a lock?

    No, locks are only dedicated to outdoor products.

  • Which one of the indoor products has the most beneficial features?

    Both the Indoor Soft Pro and the Indoor Premium are fabricated with soft and elastic materials. If you wish to protect your car only from dust or scratches, the Indoor Soft Pro is the best option. However, if you are concerned that children or animals scratch your car when it is parked in the garage, the Indoor Premium is more favorable because it is comprised of thicker material. Moreover, if you opt to do a car presentation, you can buy the Indoor Luxury (Reveal) Car Cover.

  • My car is always parked outside, especially under poor weather conditions, and I need to protect it. Which product do you recommend?

    All of our outdoor covers are waterproof and have the protection feature including the Outdoor PRO and the Outdoor All Seasons, which are among our best sellers for rain and snow protection.

  • Are custom fit covers tailored specifically for my vehicle model?

    Our covers are semi custom tailored based on the length, width and height of your vehicle. If your car has any modifications such as spoiler and splitter, make sure to inform our team regarding this as well as the specific dimensions of your vehicle.

    For more information, make sure to check our videos to find almost all types of car covers:
    http://bit.ly/3DVDZey

  • I have a huge car. Would the price differ based on the car size?

    Yes, the prices vary as we use either more or less material in the process of production. The manufacturing duration is another factor, thus explains the difference in price. If the cover for your car model is not available on our website and we agree to fabricate one for your vehicle, we will inform you about the extra payment if necessary.

  • What should I do if I don't see a cover for my specific car model?

    You can choose a similar car model and mention your exact car model in the Additional Note section of the checkout page. Information about your car model is important to provide you with the best fit. Covers are modified based on the car’s exact dimensions as stated by the manufacturer. Contact our support team through the live chat, and they will help you make the right choice.
     

Return and Refund

  • What is the refund time duration?

    The return process may take from 2-6 weeks once we receive your package at the fulfillment centre, inspect your return, and complete your refund.

  • When can I cancel my order?

    You can cancel your order within 24 hours after the payment.
    Note that the free cancellation policy will NOT be available after 24 hours.
    A 30% charge will be applied when cancelling within 3 business days after placing the order.

  • How is the return postage handled?

    Please note that we are not responsible for the costs of returning the items to us unless we accidently delivered the item to you. This includes the following reasons: either the cover was sent to you by mistake, or you received the cover in a damaged condition.

Upgrades