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FAQ

Product

  • How can a car cover protect my vehicle?

    If you park your car outside, there's a high chance it could be affected by things like dust and snow. This can cause damage to the paint of your vehicle. Similarly, even if you park your car indoors, it could still be at risk of getting scratched or covered in dust. You can be confident that our car covers will provide protection from all kinds of elements. 
     

  • Are custom fit covers tailored specifically for my vehicle model?

    Our covers are semi custom tailored based on the length, width and height of your vehicle. If your car has any modifications such as spoiler and splitter, make sure to inform our team regarding this as well as the specific dimensions of your vehicle.

  • What is the installation process for a car cover?

    Once you learn how to do it properly, putting on and taking off the car cover is a straightforward process. 
     

  • Can I use a car cover on a dirty vehicle?

    It's crucial to keep in mind that covering a dirty vehicle with a car cover can potentially scratch the paint due to the abrasive nature of dirt and grime. For this reason, it's highly recommended that you clean your vehicle before putting on the car cover. 
     

  • Should I cover my car when it's wet?

    Using a car cover on a wet vehicle can lead to rust formation. To avoid this, it's important to wash and dry your car completely before covering it with a car cover.

  • What material is used for the inner layer of the Outdoor PRO car cover?

    The Outdoor PRO car cover is made from high-density waterproof material that that will not damage the car as long as you follow the instructions and put it on a clean and dry car. Additionally, it has an extra protection upgrade feature which includes an inner layer made of soft cotton to provide added protection.

  • How do I use the additional lock that comes with the cover?

    You will notice that there are grommets on each side of the car cover. These are provided so that you can secure the cover using a cable and a lock.

  • I am afraid of scratching my car while installing the cover. What is the cover fabricated with?

    Our car covers are designed with soft materials to prevent any scratches on your vehicle, provided that you follow the instructions carefully when removing the cover. If you're looking for even softer and better protection, you can choose between the Outdoor Pro with the added upgrade feature of an inner layer, or the Outdoor All Season which already comes with an inner layer by default.

  • What materials are used to make indoor car covers?

    Our indoor car covers are made from soft, elastic, and high-quality materials, designed to create durable products that provide reliable protection for your vehicle.

  • What materials are used to make outdoor car covers?

    Our outdoor car covers are made from high-density materials coated with a waterproof finish, providing protection equivalent to that of 3, 5, and 7-layer materials.

  • Do car covers have antenna patch?

    The antenna patch is not provided along with the cover because the holes in covers can cause leaks.

Difference

  • What is the difference between the Indoor Soft Pro and the Indoor Premium?

    The Indoor Soft Pro and Indoor Premium car covers are both made from soft and elastic materials. If you're looking to protect your car from dust and scratches, the Indoor Soft Pro is a more suitable option. However, if you're concerned about children or animals potentially scratching your car while it's parked in the garage, the Indoor Premium is a better choice. This is because it's made from thicker material than the Indoor Soft Pro, providing extra protection for your vehicle.

  • What is the difference between the Outdoor cover and the Indoor cover?

    Our outdoor car covers are specifically designed for outdoor use and provide protection against rain, dirt, dust, UV rays, bird droppings, and other unexpected incidents. On the other hand, our indoor car covers are designed to protect vehicles parked in garages for long-term storage, while also providing protection against dust and scratches in an indoor environment. Additionally, our indoor covers are breathable and suitable for use in garages and car storage units without air conditioning.

  • What is the difference between the Indoor Basic Car Cover and the Indoor Premium?

    Our Indoor Basic car cover is made from a lightweight material that is suitable for use in normal, clean environments. The Indoor Premium cover, on the other hand, is designed with stronger protection in mind and is better suited for use in dusty environments where the risk of scratches to your car is higher.

  • What is the difference between Outdoor PRO and Outdoor Basic

    Our Outdoor PRO car cover is made from high-density material that provides excellent protection against all kinds of outdoor hazards, making it ideal for long-term winter storage. It is also the best option if you are looking for a waterproof cover. On the other hand, the Outdoor Basic is a lightweight and versatile cover that is still able to protect your vehicle in all climates. You can trust it to do the job and keep your car safe from the elements.

  • What is the difference between the Outdoor PRO and the Outdoor All Seasons?

    Both of these products are made of strong, high-density materials and have a waterproof coating. If you want to shield your car from harsh weather such as rain, snow, UV rays, and wind, and you prefer a lightweight option, then the Outdoor Pro is the better choice. It is capable of protecting your vehicle from UV rays even in temperatures as high as 40Β°C. On the other hand, if you need to park your car for a long time during periods of bad weather, the Outdoor All Season is the best option because it is made of a thicker and more durable material. The Outdoor All Season also features a zipper that opens from the driver's side, making it easy to access your car without removing the cover.

Shipping/Delivery

  • What if my parcel is not found in the local depot?

    The options are to refer to a neighbor's address or to make notes about the delivery. "In case the second delivery also fails, the package will be returned to our dispatching centre in the AU and will be kept there for 3-5 days. After the customer confirms that he/she is ready for delivery and a valid delivery address is confirmed, he/she may be requested to take the parcel from the dispatching centre.

  • What if I am not available to receive the parcel?

    The options are to refer to a neighbor's address or to make notes about the delivery. "In case the second delivery also fails, the package will be returned to our dispatching centre in the AU and will be kept there for 3-5 days. After the customer confirms that he/she is ready for delivery and a valid delivery address is confirmed, he/she may be requested to take the parcel from the dispatching centre.

  • Do you ship internationally or only within Australia?

    Yes, we deliver internationally. 
     

  • Do you ship free of charge for international orders?

    Yes, we offer free international shipping for most countries. However, there are a few countries that we may not be able to reach, and in these cases, we may need to charge a small fee. If this applies to your order, we will notify you in advance. 
     

  • What is a processing stage? How long does it take?

    Typically, it takes 3-5 business days to process orders. However, in some special cases where the product has unique specifications, the processing time may take up to 5-7 business days. 

  • What is the processing time for custom-tailored covers?

    At this time, we do not offer fully customized car covers. However, we are open to requests for new variations of our existing covers. Additionally, we are able to create covers with dimensions tailored to your specific car model. Please keep in mind that the processing time for these customized orders may take approximately 15-20 days. 
     

  • What is the approximate delivery time?

    Usually, a parcel will be delivered in 5-8 business days after the shipment. 

  • Is express shipping an available option?

    No, it isn't.

Cover Protection

  • Which cover color can protect my car from the sun?

    All of our outdoor car covers provide protection against UV rays. However, the silver-colored covers have additional UV ray reflectiveness. If your main concern is protecting your vehicle from UV rays, then the silver-colored cover is the most suitable option for you.

  • Can car covers cause rust?

    No, car covers alone cannot cause rust to occur on your vehicle. Rust may occur only if you cover a wet vehicle with the cover. To avoid this issue, ensure that your vehicle is completely dry before using the cover.

  • Do covers cause rust after removing them from vehicles parked under the sun?

    Our covers are made from a soft material that can absorb any moisture or sweat that may accumulate on your vehicle. This can help to prevent rust from forming on your car.

  • Can the cover protect my car from heavy winds?

    Yes, both the Outdoor Pro and the Outdoor All Seasons are suitable options for protecting your car from heavy winds. These covers come with a lock located underneath the car to hold the cover in place and protect the vehicle from strong gusts of wind. Additionally, the covers have an elastic band in the front and rear sections, and straps and buckles to secure the cover around the tires and prevent it from getting blown away. 
     

General

  • Can one person install on the cover?

    Yes, it's important to note that all of our covers come with a front tag that makes it easy for you to identify and position the cover correctly on your vehicle.

  • My car is parked in my garage. Do I need a cover?

    Car covers can be useful even if the vehicle is parked in an indoor area. They act as a shield to protect your car from dust, weather, animals, children, and more. Therefore, investing in a car cover is always a good idea, regardless of the age or newness of your vehicle.

  • How do I choose the best cover for my car?

    Certainly, our outdoor car covers are ideal for protecting your vehicle parked outside, while our indoor covers are specifically designed to shield your car from dirt and dust when parked in an indoor area. If you want to learn more about the distinctions between our car covers, please refer to the "Difference" section of our FAQ page.

  • Can I clean the cover?

    It is strongly advised to periodically clean your car cover. The cleaning method you choose, whether by hand or using a washing machine, will depend on the type of cover you have purchased. To ensure the cover is properly cleaned, it is important to carefully follow the care instructions provided. For indoor car covers, they can be washed in a washing machine, while outdoor car covers can be cleaned using a hosepipe.

  • Can an indoor car cover help to shield my car from water droplets that fall on it from the ceiling while it is parked in the garage?

    Indoor car covers are not waterproof and may not provide protection against leaks. If you are facing such a situation, we recommend purchasing an outdoor car cover instead. 

  • Do covers come with mirror pockets?

    Our car covers are designed to protect your car mirrors without the need for mirror pockets. Mirror pockets are excluded from the cover design because they are often unnecessary and can cause the first part of a car cover to tear. This feature ensures that our car covers offer maximum durability. Additionally, we do not include mirror pockets in our car covers to ensure the best possible fit for your vehicle.

  • Do indoor covers come with a lock?

    No, locks are only dedicated to outdoor products.

  • Which one of the indoor products has the most beneficial features?

    The Indoor Soft Pro and the Indoor Premium car covers are both made of soft and stretchy materials. If your goal is to protect your car from dust or minor scratches, the Indoor Soft Pro is the ideal choice. However, if you're worried about potential scratches from children or pets when your car is parked in the garage, the Indoor Premium may be more suitable as it is made of thicker material. Furthermore, if you intend to showcase your car, you may want to consider purchasing the Indoor Luxury (Reveal) Car Cover.

  • I need a product to safeguard my car, particularly when it is parked outside in unfavorable weather conditions. Can you suggest a suitable option?

    We offer a range of outdoor car covers, all of which are waterproof and provide protection against the elements. Our Outdoor PRO and Outdoor All Seasons covers are particularly popular choices for safeguarding against rain and snow. 
     

  • Are custom fit covers tailored specifically for my vehicle model?

    Our covers are semi custom tailored based on the length, width and height of your vehicle. If your car has any modifications such as spoiler and splitter, make sure to inform our team regarding this as well as the specific dimensions of your vehicle.

  • I have a huge car. Would the price differ based on the car size?

    Indeed, the cost of our car covers is dependent on the amount of material used during production and the time required to manufacture them. As a result, the prices may vary. If we do not currently offer a cover for your specific vehicle model on our website and you request a custom one, we will inform you of any additional charges that may apply.
     

  • What should I do if I don't see a cover for my specific car model?

    You can choose a similar car model and mention your exact car model in the Additional Note section of the checkout page. Information about your car model is important to provide you with the best fit. Covers are modified based on the car’s exact dimensions as stated by the manufacturer. Contact our support team through the live chat, and they will help you make the right choice.

Return and Refund

  • What is the refund time duration?

    The return process may take from 2-6 weeks once we receive your package at the fulfillment centre, inspect your return, and complete your refund.

  • When can I cancel my order?

    Please note that you are able to cancel your order within the first 24 hours after making the payment. After this period, the free cancellation policy will no longer be available. If you cancel your order within 3 business days after placing it, a 30% charge will apply.
     

  • How is the return postage handled?

    Please be advised that we cannot cover the expenses associated with returning items to us, unless we accidentally sent you the wrong product or the item was delivered to you in a damaged state. This includes situations where you may have received a cover by mistake or if the cover arrived at your doorstep in a damaged condition.

Upgrades